FREQUENTLY ASKED QUESTIONS
Hey there, glad you're here.
These are some of the most common questions we answer. I hope you will find this page helpful...
If you have any question that is not answered here,.. Or if you need further information on any particular topic, you can send us a message in the COMMENTS section in the Contact Us page.
We will be more than happy to help you out.
Q: Do you have a return policy?
A: Yes we do. We accept Returns & Exchanges. If for any reason, you would like to return or exchange a purchased item, you can do so by sending us a quick email of your request, and send the item back within 14 DAYS of delivery. SHIPPING COSTS FOR RETURNED ITEMS IS PAID BY THE BUYER.
As soon as we receive the item, we will refund the full amount of the original order, minus shipping. The returned item has to be in its ORIGINAL CONDITION.
Q: What payment options do you accept?
A: We currently only accept PAYPAL for payments, but more options will be available soon... Do you have a preferred payment method which you'd like us to add? Leave us your comment below and tell us about your preference.
Q: Do you supply wholesale?
A: Yes we do. We will have a wholesale section soon. But for now, if you would like to work with us, you can send us your request in the COMMENTS section in the Contact Us page. We will be more than happy to discuss your request further.
Q: Should I be concerned about the durability of your product?
A: Not at all. The resin used is UV resistant. This means that color will not be effected by prolonged periods in the sun, so you can go out and enjoy as much sunshine as you want.
WARNING: This ONLY applies to your pendant, not to you. You WILL change colour after long periods in the sun, so always use your sun cream. :)