FAQ

FREQUENTLY ASKED QUESTIONS

Here are some of the most common questions we answer.  I hope you will find this page helpful...

If you have any question that is not answered here, or if you need further information on any particular topic,  you can send us a message in the COMMENTS section in the 'Assistance' page, or a quick message using the 'Messenger button' at the bottom-left side of your screen.  

We will be more than happy to help you out.

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Q:  Do you ship to my country?

A:  We have a FREE WORLDWIDE SHIPPING for orders above €120, so as long as your country is on planet earth we will deliver your package. If not we're very sorry. You might try again in a few years time though. 

 

Q:  What payment options and currencies do you accept?

A:  We accept all major currencies and payment can be done with any card of your choice or through PAYPAL.

 

Q:  Do you have a return policy?

A:  Yes we do.  We accept Returns & Exchanges for non-personalised items, and if for any reason you would like to return or exchange a purchased item,  you can do so by sending us a quick email of your request, and send the item back within 14 DAYS of delivery. SHIPPING COSTS FOR RETURNED ITEMS IS PAID BY THE BUYER. 

As soon as we receive the item, we will refund the full amount of the original order, minus shipping. The returned item has to be in its ORIGINAL CONDITION.

You can read our full RETURNS POLICY here.

  

Q:  Do you supply wholesale?

A:  Yes we do.  We will have a wholesale section soon.  But for now,  if you would like to work with us,  you can send us your request in the COMMENTS section in the Contact Us page.  We will be more than happy to discuss your request further.

 

Q:  Should I be concerned about the durability of the pendants?

A:  Not at all.  The resin used is UV resistant. This means that colour will not be effected by prolonged periods in the sun,  so you can go out and enjoy as much sunshine as you want. 

WARNING:  This ONLY applies to your pendant,  not to you.  You WILL change colour after long periods in the sun,  so always use your sun cream. :)